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Q. Troubleshooting
• Make sure your DVD is connected properly.
Make sure all cables are securely inserted
into the appropriate jacks.
• If you are using the IR headphones, make
sure you turn on the IR power.
• You can’t advance through the opening
credits and warning information that appears
at the beginning of movies because the disc
is programmed to prohibit that action.
The feature or action cannot be
completed at this time because:
1. The disc’s software restricts it.
2. The disc’s software doesn’t support the
feature (e.g., angles)
3. The feature is not available at the
moment.
4. You’ve requested a title or chapter
number that is out of range.
Can’t advance
through a movie
The icon (
)
appears on
screen
SOLUTION
PROBLEM
No sound or
distorted sound
Picture is
distorted
• The disc might be damaged. Try another
disc.
• It is normal for some distortion to appear
during forward or reverse scan.
• Some discs have sections that prohibit rapid
scanning or title and chapter skip.
• If you try to skip through the warning infor-
mation and credits at the beginning of a
movie, you won’t be able to. This part of the
movie is often programmed to prohibit
skipping through it.
No forward or
reverse scan