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APPENDIX B - HELP 87
Frequently Asked Questions (FAQs)
The following are some of the
most frequently asked questions
about our Dual-Deck VCRs. If you
don’t find the answers you need
here, you can contact our Cus-
tomer Service Department by
phone at (480) 922-0896. Office
hours are Monday-Friday, 6:00
a.m. to 7:00 p.m. and 8:00 a.m. to
4:00 p.m. MST on Saturday. You
can also contact us anytime at our
e-mail address: “custsvc@
sensoryscience.com.” Or refer to a
listing of authorized Go-Video
service centers on our Web site at
“www.govideo.com.”
Why am I not getting a picture?
• Make sure the TV/VCR button on the front panel is set to VCR (the VCR icon on the front panel display
should be on).
• Make sure your TV is set to the same channel (3 or 4) as the switch on the back of your VCR.
Why is the picture quality poor?
• Change the channel switch on the back of the VCR, i.e. if it’s set to 3 change it to 4. Make sure your TV is set
to the same channel.
• If the picture is bad while playing a tape, try adjusting the tracking control. Press the Auto (Automatic
Tracking) button or the manual Tracking / keys on the remote control.
• The video heads may be dirty; try cleaning the heads with a nonabrasive head cleaning tape.
Why can’t I record from my cable box?
Make sure the VCR is tuned to the cable box output channel (2, 3, or 4). Confirm this channel with your local
cable provider.
Why can’t I Timer Record?
• Make sure the clock is set to the correct time, and the AM/PM adjustment is set correctly.
• If you have a cable box, make sure the Record Source is set to the cable box output channel (2, 3, or 4), and
that the cable box is set to the channel you wish to record.
Appendix B - Help