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Appendix
Problems and Solutions Tables
A
The satellite antenna may have
been moved out of alignment with
the satellite signal.
Connecting cables may have
loosened, or have moisture inside.
There may be interference with the
satellite signal.
The dish may be full of snow or
debris.
The recorder cannot get a dial tone
through the telephone connection.
The recorder may have been
damaged or be defective.
Re-aim the satellite antenna, to obtain maximum signal strength.
Check the antenna mount, tightening bolts if needed.
Check that all cables are firmly connected and dry.
A variety of atmospheric factors (in particular, heavy rain, snow,
or cloud cover) may interrupt the satellite signal.
Check whether the dish is full of snow or debris, and clean it out
if necessary.
Call the Service Center for assistance.
Check the Telephone Jack connection on the recorder back
panel, the telephone line, and the line connection to a telephone
connection.
Make sure that the telephone line is connected to an active
telephone connection.
Make sure that no one else is using the telephone line while you
do the test.
Call your local telephone company for assistance.
Call the Service Center for assistance.
You are doing a Dish
Signal Diagnostic Test,
and the recorder
displays a failure
message.
You are doing a
Telephone Connection
Diagnostic Test, and the
recorder displays a
failure message.
You are doing a Main
Unit Diagnostic Test,
and the recorder
displays a failure
message.
CALLER ID
What Is
Happening
You receive a telephone
call, but your recorder
does not display a Caller
ID message on your TV
screen.
Your recorder displays a
Caller ID message with
the caller’s telephone
number but no name,
name but no number, or
with neither a number
nor a name.
Possible Why
Your recorder or your television
may be turned off. Your recorder
may not be connected to an active
telephone connection.
You may be recording a program
using a VCR Event Timer.
You may not have purchased Caller
ID from your telephone company.
You may have disabled the Caller
ID feature.
The caller has blocked his or her
name or telephone number from
being displayed.
What to Do
Make sure that both the recorder and the television are turned on.
Make sure that the recorder is properly connected to an active
telephone connection.
If you are recording a program using a VCR Event Timer, the
recorder will not display a caller ID message (so that the message
does not appear on your video tape).
You must purchase Caller ID from your telephone company (the
recorder displays caller ID information, but does not generate it).
Re-enable the Caller ID feature.
As with caller ID equipment available from your local telephone
company, the caller can block his or her name or number from
being displayed.