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TROUBLESHOOTING
EN
To obtain an electronic copy of this manual :
1) Point your browser to www.philips.com/support.
2) Choose your country of location.
3) Enter the model number or a keyword in the “Find your product” field. Alternatively, you can browse the catalog.
4) Click the description or model.
5) Under Product support, click
“User manuals”
.
If you cannot resolve your problem, refer to the FAQ for this Blu-ray Disc Player at www.philips.com/support.
If the problem remains unresolved, contact the Customer Support Center in your country.
Problem Tip
GENERAL
Even though the speed of the
Internet connection improves
during playback, the picture quality
of Netflix streaming movie does not
improve.
The picture quality does not change during playback.
The picture quality differs depending on the speed of Internet connection
at the time of loading.
The picture quality of streaming
movie (Netflix, CinemaNow or
Blockbuster) is poor.
Check the speed of your Internet connection.
Streaming movie (Netflix,
CinemaNow or Blockbuster) often
stops or start buffering during
playback.
Contact your Internet service provider.
(You may need to improve the broadband speed.)
Cannot use CinemaNow /
Blockbuster feature.
Check if the network connection is properly made.
Visit www.cinemanow.com/Login
(CinemaNow) or
www.blockbuster.com/auth/login
(Blockbuster) on your PC and create an
account.
Cannot use the VUDU service. Check if the network connection is properly made.
Cannot rent or buy movies / TV
shows on VUDU.
You need to activate the VUDU account. (Refer to page 43)
Log into your account at http://my.vudu.com and check your payment
information.
The picture quality of VUDU movie
is poor.
Check the speed of your Internet connection. You need speeds of at least 8
Mbps to this player for high quality uninterrupted playback.
VUDU movie often stops or starts
buffering during playback.
Contact your Internet service provider to troubleshoot your Internet
connection for speed and line quality. Consistent line quality and speed are
very important for Internet video playback.
Downloading an Electronic Copy
Contact Us
Note
• Do not attempt to repair the Blu-ray Disc Player yourself. This may cause severe injury, irreparable damage to your
Blu-ray Disc Player or void your warranty.
• Please have available your Blu-ray Disc Player model and serial number before contacting us.
These numbers are available on the cabinet, as well as on the packaging.