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Chapter 4 43
Reference
Limited Warranty
What does your warranty cover?
• Any defect in material or workmanship.
For how long after your purchase?
• One year.
• The warranty period for rental units begins with the first rental.
What will we do?
• Exchange the defective portion of your antenna with a new, or at our option, a refurbished unit.
How do you make a warranty claim?
• Return the unit at your expense to the dealer from whom it was purchased together with proof of purchase for a
replacement unit.
How do you make a warranty claim without involving the dealer?
• Properly pack your antenna including all items which were originally packed with the product. We recommend
using the original carton and packing materials.
• Include in the package a copy of the sales receipt or other evidence of date of original purchase or exchange. If
the unit was a gift, provide a statement specifying the date received. Also print your name and address and a
description of the defect.
• Ship the unit standard UPS or equivalent to:
Thomson Consumer Electronics, Inc.
Product Exchange Center
11721 B Alameda Avenue
Socorro, Texas 79927
• A new or refurbished unit will be shipped to you prepaid freight.
What does your warranty not cover?
• Customer instruction. Your Owner’s Manual provides information regarding operating instructions and user
controls. For additional information, ask your dealer.
• Installation and set-up service adjustments.
• Damage from misuse or neglect.
• Acts of God, such as but not limited to lightning damage.
• Product which has been modified or incorporated into other products.
• Product purchased or serviced outside the continental U.S.
How does state law relate to this warranty?
• This warranty give you specific legal rights, and you may also have other rights which vary from state to state.
If you purchased your product outside the continental United States?
• The warranty does not apply. See your dealer for warranty information.