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Troubleshooting: Before Contacting Service Personnel
No sound or picture Check that the mains lead has been connected to a wall socket.
Check that you have pressed the button on your set.
Check the picture contrast and brightness settings.
Check the volume.
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Normal picture but no sound Check the volume.
Check whether the MUTE
button has been pressed on the remote control.
Check if “TV Speaker” is on.
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Screen is black and power indicator
light blinks steadily
On your computer check; Power, Signal Cable.
The TV is using its power management system.
Move the computer’s mouse or press any key on the keyboard.
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No picture or black and white picture Adjust the colour settings.
Check that the broadcast system selected is correct.
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Sound and picture interference Try to identify the electrical appliance that is affecting the set and move it
further away.
Plug your set into a different mains socket.
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Blurred or snowy picture, distorted
sound
Check the direction, location and connections of your aerial.
This interference is often due to the use of an indoor aerial.
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Remote control malfunctions Replace the remote control batteries.
Clean the upper edge of the remote control (transmission window).
Check the battery terminals.
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‘Check signal cable.’ message is
displayed
Check that the signal cable is rmly connecte to the PC or vieo sources.
Check that the PC or video sources are turned on.
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On PC mode, ‘Not Supported Mode.’
message is displayed
Check the maximum resolution and the frequency of the video adaptor.
Compare these values with the data in the Display Modes.
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The damaged picture appears in the
corner of the screen
If “Just Scan” is selected in some external devices, the damaged picture
may appear in the corner of the screen. This symptom is caused by external
devices, not TV.
The ‘Resets all settings to the default
values.’ message appears.
This appears when you press and hold the EXIT button for a while. The product
settings are reset to the factory defaults.
The TFT LCD panel uses a panel consisting of sub pixels (3 133 440) which require sophisticated technology to produce.
However, there may be few bright or dark pixels on the screen. These pixels will have no impact on the performance of
the product.
BN68-01424E-02Eng-0514.indd 54 2008-05-15 ¿ÀÀü 9:34:33