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Connections Getting
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SetupBasic
Operations
Advanced
Features
Help
Chapter 6 Help
:: Troubleshooting
Customer Service Information
The FAQs below will help you solve common issues with your DVD+VCR. If you don’t find the answers you need here, you can
contact our Customer Service Department as follows:
Phone (480) 922-0896 or (800) 736-7679
E-Mail customersupport@sonicblue.com
Web www.govideo.com or www.sonicblue.com
Frequently Asked Questions
Problem Solution
Cannot access Setup menu. • Stop the DVD player. You cannot access the Setup menu while a disc is playing.
No sound from speakers. • Connect the DVD+VCR to a Dolby Digital-ready amplifier. You cannot connect speakers directly to the ana-
log audio outputs because the unit does not have a built-in amplifier.
TV only shows Go-Video
screen.
• Connect the Composite and S-Video outputs to separate inputs on your television. If your television has one
set of inputs for both S-Video and Composite, then the S-Video will override the Composite input.
Cannot play other regional
DVDs.
• The DVD-VCR will play Region 1 encoded discs only.
Cannot record on DVD deck. • The DVD deck does not allow recording.
Can I connect to surround
sound system?
• Yes, you can connect the DVD+VCR to an audio/video receiver or amplifier using the coaxial or optical digi-
tal outputs or analog audio outputs.
What types of discs can I play? • DVD Video, CD Digital Audio and CD Video.
Picture has black bars. • Make sure your TV Aspect Ratio is set properly to 4:3 or 16:9.
• Aspect ratios vary from disc to disc. The specific DVD may not offer a 4:3 full-screen version.