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Other Info SETUP WelcomeSETUP SETUPSETUP
Channels
Video
Problem Possible Remedies
Cannot receive upper
channels (UHF) when
using an antenna
❏ Change the Cable option to Off (see page 52).
❏ Use Auto Program in the Channel Menu to add receivable channels that are
not presently in the TV’s memory (see page 52).
TV is fixed to one channel ❏ Use Auto Program in the Channel Menu to add receivable channels that are
not presently in the TV’s memory (see page 52).
❏ Check your Channel Fix settings (see page 52).
Cannot receive any
channels when using
cable TV
❏ Use Auto Program in the Channel Menu to add receivable channels that are
not presently in the TV’s memory (see page 52).
❏ Make sure the Cable option is set to On in the Channel Menu (see page 52).
Cannot receive or select
channels
❏ Use Auto Program in the Channel Menu to add receivable TV channels that
are not presently in TV memory (see page 52).
Problem Possible Remedies
No picture
(screen not lit), no sound
❏ If your TV does not turn on, and a red light keeps flashing, your TV may
need service. Call your local Sony Service Center.
❏ Make sure the power cord is plugged in.
❏ Press the POWER button on the front of the TV.
❏ Press the TV/VIDEO button to cycle through the connected video sources.
❏ Try another channel; it could be station trouble.
Dark, poor or no
picture (screen lit),
good sound
❏ Adjust the Picture option in the Video Menu (see page 46).
❏ Adjust the Brightness option in the Video Menu (see page 46).
❏ Check the antenna/cable connections.
No color ❏ Adjust the Color option in the Video Menu (see page 46).
Only snow and noise
appear on the screen
❏ Check the antenna/cable connections.
❏ Try another channel; it could be station trouble.
Dotted lines
or stripes
❏ Adjust the antenna.
❏ Move the TV away from noise sources such as cars, neon signs, or hair-
dryers.
Double images or ghosts ❏ Using a highly directional outdoor antenna or a cable may solve the
problem.
“Black box” on screen ❏ You have selected a text option in the Setup Menu and no text is available.
(See page 58 to reset Setup selections.) To turn off this feature, set the
Caption Vision option to Off. If you were trying to select closed captioning,
select CC1 instead of TEXT 1-4.
16:9 Enhanced feature ❏ If the Auto setting does not automatically detect the 16:9 signal from your
DVD player, select On to manually turn on the 16:9 Enhanced feature. For
details, see page 59.
Black bands appear at the
top and bottom of the screen
❏ Some wide-screen programs are filmed in aspect ratios that are greater
than 16:9, such as 2.35:1.
(This is especially common with theatrical
releases). Your TV will show these programs with black bands at the top
and bottom of the screen. For more details, check the documentation that
came with your DVD (or contact your program provider).
KV-27/32/36HS420 Only
KV-30/34HS420 Only
HS420.book Page 64 Tuesday, March 30, 2004 10:36 AM