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Appendix C. Maintenance and Troubleshooting
Maintenance
It is advisable to perform monthly maintenance on your antenna. Clean
off bugs and dirt on the outside of radome using mild soap and water;
treat radome with ProtectAll*. Check fasteners on radome, antenna and
antenna mounting brackets and tighten if necessary. Be sure cables and
wiring are properly connected and secured.
Annual maintenance — remove radome from antenna and clean off dirt
and debris from antenna base using a clean rag. Do not use cleaners or
liquids to clean the inside of the antenna; electronics may be damaged.
Before replacing the radome, be sure all drain holes in the base are
clear and free of debris.
Troubleshooting
Symptom Remedy
Turn on power switch and nothing happens.
Antenna does not move.
Unit searches but does not lock onto
any satellite signal.
Check for 12 VDC power at power plug on roof.
Remove and check 7.5 amp fuse under Main Control
Electronics.
Be sure there is an unobstructed view of desired
satellite(s).
Check for 12 VDC to 18 VDC voltage on coax cable
on roof connected to Satellite In receiver connection.
Check all coax cable and connections.
Tighten coax connectors with wrench, Section 3.7.
Be sure DirecTV receiver is set to oval dish.
Make sure DISH receiver Check Switch has the infor-
mation for desired satellite — or is set to No Switch
detected (factory default).
Check switch settings, Section 3.6.
Remove water or snow from radome.
Check switch settings, Section 3.6.
Check switch settings, Section 3.6.
Check coverage maps. Pages 14-15.
Remove water or snow from radome.
Unit locks on wrong satellite.
Unit works when stationary, but does not
track satellite when moving.
Unit is receiving low satellite signal strength
that causes picture to digitize or freeze.
*ProtectAll is distributed by Protect All, Inc.,
Anaheim, CA 92806-1215; www.protectall.com