I am a Federal employee and we just received a new Philips DV3345VB DVD/VCR player. When setting it up the VCR worked but the DVD would not open up in order to put a DVD into the player. Is there a fix to that, or should I send the player back to the company that we purchased it from (AT&T). Sincerely, Kevin S. Nogroski Natural Resource Specialist/Ranger Youghiogheny River Lake