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BEFORE CALLING SERVICE
Please make these simple checks before calling service. These tips may save you time and money
since charges for receiver installation and adjustments of customer controls are not covered
under your warranty.
Symptoms Items to Check and Actions to follow
“Ghost ” or double image *This may be caused by obstruction to the antenna
due to high rise buildings or hills. Using a highly
directional antenna may improve the picture.
No power *Check if the TV’s AC power cord is plugged into
the mains socket.
*Unplug the TV, wait for 60 seconds. Then reinsert
plug into the mains socket and turn on the TV
again.
No picture *Check antenna connections at the rear of the TV
to see if it is properly connected to the TV.
*Possible broadcast station trouble.
Try another channel.
*Adjust the contrast and brightness settings.
*Check the Closed Captions control. Some TEXT
modes could block the screen,
Good picture but no sound *Increase the VOLUME.
*Check if the TV is muted; press the MUTE button
on the remote control.
Good sound but poor color *Adjust the contrast, color and brightness settings.
Poor picture *Poor picture quality may occur when an activated
S-VHS camera or camcorder is connected to
your TV and the other peripheral at the same
time. Switch off one of the peripherals.
Snowy picture and noise *Check the antenna connection
Horizontal dotted line *This may be caused by electrical interference (e.g.
hairdryer, nearby neon lights, etc.)
*Turn off the equipment.
Television not responding to remote control *Check whether the batteries are working.
Replace if necessary
*Clean the remote control sensor lens on the TV.
*You can still use the buttons at the front of your
TV.
*Select the TV mode to ensure your remote
control is set in the TV mode.