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724-746-5500 | blackbox.com Page 15
Appendix: Troubleshooting
Appendix. Troubleshooting
A.1 Contacting Black Box
If you determine that your Compact Video Splitter is malfunctioning, do not attempt
to alter or repair the unit. It contains no user-serviceable parts. Contact Black Box at
724-746-5500 or info@blackbox.com.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or make
it worse.
A.2 Shipping and Packaging
If you need to transport or ship your Compact Video Splitter:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the Compact Video Splitter for repair, make sure you include
everything that came in the original package. Before you ship, contact Black Box
to get a Return Authorization (RA) number.