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724-746-5500 | blackbox.com
Page 13
Chapter 4: Troubleshooting
4. Troubleshooting
4.1 Contacting Black Box
If you determine that your HDMI to VGA Adapter is malfunction-
ing, do not attempt to alter or repair the unit. It contains no
user-serviceable parts. Contact Black Box Technical Support at
724-746-5500 or info@blackbox.com.
Before you do, make a record of the history of the problem. We
will be able to provide more efficient and accurate assistance if
you have a complete description, including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create
the problem or make it worse.
4.2 Shipping and Packaging
If you need to transport or ship your HDMI to VGA Adapter:
• Package it carefully. We recommend that you use the original
container.
• If you are returning the unit, make sure you include everything
you received with it. Before you ship for return or repair, con-
tact Black Box to get a Return Authorization (RA) number.