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CARE AND MAINTENANCE
Troubleshooting
Problem What to do
The system is not respond-
ing to initial operation of
my Bose
®
remote
• Make sure the control console is turned on.
• Check to see if the remote batteries are installed correctly or need
replacement. See “Replacing the batteries” on page 30.
• Reset the system. See “Resetting the system” on page 29.
• Press any remote key and watch the power light on the control
console. It should blink with each press. If not, see “Pairing the remote
with the console” on page 29 and follow the procedure.
The Bose remote does not
control a device I added
during the initial setup
• Try setting up the device again. Press the Setup button on the control
console. Select the device options and follow the on-screen
instructions to set up the device again.
• Your system may need a software update. See “Performing a system
software update” on page 29.
One video connection is
less than optimum
• To change a video connection, press the Setup button on the control
console and select the device setup options. Follow the on-screen
instructions.
System doesn’t do
anything
• Make sure the AC power cord is inserted securely into the power
supply.
• Make sure the Acoustimass
®
module and the power supply are fully
plugged into a live AC (mains) outlet.
• (135 systems only) Make sure the speaker array is plugged into a live
AC (mains) outlet.
• Select a connected device from the SOURCE menu.
• Reset the system. See “Resetting the system” on page 29.
No sound • Make sure the Acoustimass module is plugged into a live AC (mains)
outlet.
• (135 systems only) Make sure the speaker array is plugged into a live
AC (mains) outlet.
• Increase the volume.
• Press the Mute button ( ) and make sure your system is not muted.
• Check the input connections on the control console. Make sure that
you have selected the right source.
• Make sure that the audio input cable is firmly plugged into the Audio
Out connector (not Bose
®
link) on the control console and the other
end is firmly seated into the Media Center connector on the
Acoustimass module.
• (135 systems only) Make sure that the audio input cable is firmly
plugged into the Audio Out connector (not Bose
®
link) on the control
console and the other end is firmly seated into the Console connector
on the speaker array.
• (135 systems only) Try moving any possible sources of wireless inter-
ference, such as a wireless computer network router, another wireless
device, or a microwave oven, further away from the system.
• For radio operation, connect the FM and AM antennas.
• Reset the system. See “Resetting the system” on page 29.
Sound quality has changed
and speaker array status
indicator is blinking orange
(135 systems only)
• Press the Setup button on the control console and select the
“Reconnect Acoustimass” menu item. Follow the on-screen
instructions.
Hershey+OpG.book Page 27 Thursday, March 31, 2011 12:21 PM