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28 – English
CARE AND MAINTENANCE
TV does not respond to
remote commands
(135 systems only)
• Make sure the speaker array is not blocking the IR sensor on the TV.
Change the position of the TV and speaker array so that the IR sensor
is not blocked.
• For details on the location of the TV’s IR sensor, refer to the owner’s
guide that came with your TV.
Picture is blurry when
viewing 3D content
(135 systems only)
• Make sure your 3D glasses are tuned on.
• If the problem persists, make sure the speaker array is not blocking the
IR sensor on the TV. Change the position of the TV and speaker array
so that the IR sensor is not blocked.
• For details on the location of the TV’s IR sensor, refer to the owner’s
guide that came with your TV.
Intermittent bass
(135 systems only)
• Check that the status indicator on the Acoustimass
®
module is orange
and not blinking.
• If the speaker array status indicator is blinking orange:
• Check that the Acoustimass module is plugged into a live AC wall
outlet and the status indicator is glowing orange.
• Press the Setup button on the control console and select the
“Reconnect Acoustimass” menu item. Follow the on-screen
instructions.
• Try moving any possible sources of wireless interference, such as a
wireless computer network router, another wireless device, or a
microwave oven, further away from the system.
Sound is marred by a loud
hum or buzz, which may
be electrical in nature (not
harmonic)
• Contact Bose
®
Customer Service to determine if and how other
electrical devices in the room may be creating unwanted signals,
and to obtain possible remedies.
Radio does not work
(Not applicable to T20 and
T10 systems.)
• Make sure antennas are connected properly.
• Move AM antenna at least 20 inches (50 cm) from the control console
and Acoustimass
®
module.
• Adjust antenna position to improve reception.
• Make sure the AM antenna is in an upright position.
• Move antennas farther from control console, TV, or other electronic
equipment.
• Select another station. You may be in an area of weak signal coverage
for some stations.
FM sound is distorted
(Not applicable to T20 and
T10 systems.)
• Adjust antenna position to reduce interference.
• Fully extend the FM antenna.
Sound is distorted • Make sure the audio input cable is not damaged and the connections
are secure on both ends.
• Reduce the volume output level from any external devices connected
to the control console.
• (135 systems only) Remove the protective film from the trim and grille
on the speaker array and the front of the Acoustimass module.
No sound from a con-
nected device
• Check the connections.
• If using a coaxial or optical audio connection, make sure you have
not made both types of connections to the same input on the control
console.
• Make sure that device is turned on.
• Refer to the owner’s manual that came with the device.
Problem What to do
Hershey+OpG.book Page 28 Thursday, March 31, 2011 12:21 PM