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TROUBLESHOOTING
Troubleshooting table
Problem What to do
The system is not responding
to initial operation of the click
pad remote
• Press any remote key and watch the power light on the control console. It should blink with each press.
If not, see “Pairing the remote with the console” on page 33.
• Make sure the control console is turned on. Refer to the power light states on page 20.
• Make sure batteries are in the remote (see page 35).
• Reset the system. See “Resetting the system” on page 33.
The Bose remote does not
control a device I connected to
the control console
• You may need to update your system. See “Performing a system update” on page 34.
• Install the IR emitter. Refer to “Installing the IR emitter” on page 30.
System doesn’t do
anything
• Make sure the monitor and the power supply are fully plugged into a live AC (mains) outlet.
• Select a connected device from the SOURCE menu (refer to page 12).
• Pair the remote. See “Pairing the remote with the console” on page 33.
• Reset the system. See “Resetting the system” on page 33.
No sound
• Increase the volume.
• Check the input connections on the control console. Make sure you have selected the right source.
• Make sure the source you have selected is turned on.
• If using a coaxial or optical audio connection, make sure you have not made both types of connections to
the same input on the control console.
• Make sure the monitor cable is firmly plugged into the A/V OUT to Monitor connector on the
control console and the other end is firmly seated into the connector on the monitor. Refer to the setup
guide for details.
• Reset the system. See “Resetting the system” on page 33.
I hear a loud hum or buzz
coming from certain sources
• Contact Bose
®
Customer Service to determine if and how other electrical devices in the room may be
creating unwanted signals, and to obtain possible remedies.
MOG.book Page 32 Wednesday, January 11, 2012 2:57 PM