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Product Service
Customer Assistance
Product Service
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For questions about operating or installing this new Cobra product, or if
parts are missing…CALL COBRA FIRST…do not return this product to the
store.
If this product should require factory service, call Cobra before sending the
product. This will ensure the fastest turn-around time on any repair. If Cobra
asks that the product be sent to its factory, the following must be furnished
to have the product serviced and returned.
1. For Warranty Repair, include some form of proof-of-purchase, such as a
mechanical reproduction or carbon of a sales receipt. Make sure the date
of purchase and product model number is clearly readable. If the originals
are sent, they cannot be returned.
2. Send the entire product except for hardwired or permanently placed
components such as 12V hardwire power cord and cord clips.
3. Enclose a description of what is happening with the product. Include a
typed or clearly printed name and address of where the product is to be
returned, with phone number (required for shipment).
4. Pack product securely to prevent damage in transit. If possible, use the
original packing material.
5. Ship prepaid and insured by way of a traceable carrier such as United
Parcel Service (UPS) or Priority Mail to avoid loss in transit to:
Cobra Factory Service
Cobra Electronics Corporation
6500 West Cortland Street
Chicago, Illinois 60707 U.S.A.
6. If the product is in warranty, upon receipt of the product, it will either be
repaired or exchanged depending on the model. Please allow
approximately 3 – 4 weeks before contacting Cobra for status. If the
product is out of warranty, a letter will automatically be sent with
information as to the repair charge or replacement charge.
For any questions, please call 773-889-3087 for assistance.