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If you are having problems with using the TV, please consult this guide below. If this guide does not help resolve the problem,
please contact Technical Support by phone at 1-800-681-2629 or 718-416-3197, or by email at techsupport@cobyusa.com.
Our hours are Monday to Friday, 8:30 AM–8:30 PM EST and Saturday to Sunday, 9:00 AM–5:30 PM EST.
Troubleshooting Guide
The TV won't turn on.
■
Check your power cable connection.
I can't view the Basic channels.
■
Check the connection of the antenna cable.
I want to view cable channels.
■
Register with your local cable company then connect their receiver to your TV.
I want to view satellite channels.
■
Set up your parabolic satellite antenna then connect your satellite receiver to the TV.
Digital broadcasting is not
functioning.
■
Check your antenna cable connection.
■
Check if the digital channel selection is correctly connected to your antenna cable.
Problems Solve
Setup and Connection
The Remote Control isn't
functioning well.
■
Press [input selection] to select the device to play.
■
Change the batteries.
■
Check the polarity of the batteries.
■
Check the angle of the remote control from the product or if there
are any obstacles between the remote control and the product.
■
Check if you have pressed the correct key for the correct option.
■
Avoid positioning bright lights near the TV that shine a strong light
on the TV remote sensor.
I cannot change channels with
the remote control.
■
Press [input selection] and select <TV>.
■
Try to use the remote control for the cable or satellite receiver to
change the channel.
External input channels cannot
be selected.
■
Check your external input connection cable.
A Menu cannot be selected.
■
If a menu option is grayed out then the option is currently not applicable.
Problems Solve
Menu and Remote Control
Poor quality sound
■
Check if the program is in stereo.
■
Stereo may not work well in areas with bad reception.
Try using Mono for these areas.
Sound is malfunctioning while
using a cable.
■
Check your sound connecting cable.
■
Check if other channels also have no sound.
■
If there are images but no sound, press the volume buttons to increase the sound.
■
Press the volume buttons to increase the sound.
■
Try watching a video
(if the video has sound, check your cable company).
If there is no problem with the cable receiver, then call our customer service.
■
Check if the internal speakers are <OFF>.
There is a malfunction after
the volume is increased
■
Try to adjust the external devices connected to the TV
(Digital channel receiver, DTV, DVD, Cable channel receiver, video)
■
If you can adjust your sound, try to balance the volume of the
TV and the external device.
Problems Solve
Sound