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Warranty Policy
Two (2) year parts and labor warranty from defects in workmanship from purchase date
as follows (except for refurbished units as specified below):
Each party will be responsible for one way shipping during the warranty period. Elite
Screens is not responsible for applicable International tariffs such as broker fees and
custom duties.
A RMA (Return Merchandise Authorization) number must be issued in order to
process a replacement or to authorize a return for warranty repair. Elite Screens will, at its
sole option, replace or repair the defective unit with a replacement *(see exceptions
below) after the defective unit is received. Once the product is received, Elite Screens
will send out a replacement *unit to the customer by ground service (subject to inventory
availability). Please do not return any unauthorized items to Elite Screen, as they will
be refused and returned at your expense. The RMA number must be included on
the outside label of your shipping box. Our warehouse is not authorized to accept
returns without an RMA number on the shipping label. RMA numbers are valid for
45 days from the date of issue.
Missing Parts must be reported within 7-days of receipt. If reported after 7 days,
customer will only be responsible for shipping and handling fees. If reported after 30 days
of receipt, customer is responsible for cost of the parts and shipping & handling fees.
*A new or refurbished replacement will be sent out to the customer depending on the type of purchase
(new or refurbished) or based on stock availability.
North America only: U.S. and Canada
For Warranty and Service requests please fill out a RMA /Service Form at
http://www.elitescreens.com/warrantysupportform
Please Visit this link for full Warranty information:
http://www.elitescreens.com/warranty
Remember to register your Elite Screens product at:
www.elitescreens.com/register