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Warranty Policy - Manual, Tripod, Pull-up Floor, and Fixed Frame Screens
• One (1) year warranty parts and labor from purchase date as follows (except for
refurbished units as specified below):
•
Refurbished units carry a 90-day parts and labor warranty.
•
Demo units or open box items are AS IS items and do not carry a warranty.
• Each party will be responsible for one way shipping during the warranty period.
•
DOA (Defective On Arrival): Must be reported within 7 business days of receipt.
A RMA (Return Merchandise Authorization) number must be issued in order to
process a replacement. Elite Screens will replace the DOA (Defective On Arrival) unit
with a brand new replacement *(see exceptions below) after the DOA unit is received
and/or confirmed defective. Once the product is received, Elite Screens will send out a
new *unit to the customer by ground service (subject to inventory availability). Should
a problem be reported after the 7-day grace period, the item must be shipped to us for
warranty repair.
•
Missing Parts must be reported within the 7-day (DOA) grace period. If reported after
7 days, customer will be only be responsible for shipping and handling fees. If reported
after 30 days of receipt, customer is responsible for cost of the parts and shipping &
handling fees
.
Please visit link below for full warranty information
http://www.elitescreens.com/services.html
*A new or refurbished replacement will be sent out to the customer depending on the type of purchase (new or
refurbished) or based on stock availability.
Fill this in!!
For the convenience of service, record the following information in the space below. The
serial number can be located on the packaging box or inside the screen’s box.
Screen Model:
Serial Number:
Date of Purchase:
Dealer / Reseller Purchased from:
Tel: 562-483-8198
www.elitescreens.com
service@elitescreens.com
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