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Troubleshooting
Before requesting service, check the table below for a possible cause of the problem.
Symptom Remedy
No power
Make sure that the AC power cord is securely plugged into the power
outlet.
•
The STB is not responding
to the remote control.
Make sure to point the remote control at the remote control sensor.
You may be too far from STB. Try moving closer.
Remove any obstacles between the remote control and the remote
control sensor.
Make sure that the batteries are installed in the correct direction
(+ and –). (
Page 7.)
The batteries may be depleted. Replace them with new ones.
•
•
•
•
•
No audio / picture
Make sure that the audio / video cables are correctly connected.
Make sure that the TV is turned on.
Make sure that the correct viewing channel (ch3 or external input
channel) is selected on your TV. ( Page 13.) Refer to your TV’s manual
for further information.
Make sure the cables are not damaged.
Make sure “RF OUT” setting is correct. ( Page 29.)
•
•
•
•
•
Blocked noise on picture
Make sure that the RF cable is connected correctly. (
Pages 10 - 12.)•
No EPG or the provided
information is wrong
Make sure that “D.S.T” and “TIME ZONE” is set correctly. (
Page 21.)•
Low volume
Sound volume differs depending on the audio out setting. Select “RF
OUT” at step 5 in the “Initial Setup (Setup Wizard)”. (
Page 14.)
•
No reception
Make sure to complete autoscan in “SETUP WIZARD” or in “SETUP”
menu. When autoscan is not completed, some channels will not be
received.
The selected channel does not exist at that time. There are not always
sub-channels being broadcast.
Some channels with weak signal may not be received properly.
This is not a malfunction.
•
•
•
When you forget the
password for V-chip
If you forget the password, refer to “New Password”. (
Page 24.)•
Closed captioning display
(TEXT mode) does not go
o even after changing
channels through STB.
Change the channel on your TV.
Turn the TV off, and then on.
•
•
The TV screen goes blank
just after turning the STB
on.
This is a normal part of the start-up process and is not a malfunction.
•
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