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Chapter 4: Maintenance and Troubleshooting
www.gateway.com
You can see a picture but you cannot hear sound
■ Make sure that the volume is not turned down.
■ Make sure that the sound is not muted.
■ Make sure that your audio input source cables are connected securely and
correctly.
The monitor has pixels that are always dark
■ Your LCD TV is manufactured using an extremely high level of precision
technology. However, sometimes some pixels of your LCD TV may not
display. Pixel defects within industry specifications are inherent to this
type of product and do not constitute a defective product.
You see “noise” or “trash” on the screen
■ When your LCD TV’s digital capabilities exceed a digital broadcast signal,
the signal is up-converted (increased) to match your LCD TV’s display
capabilities. Up-converting can cause noise or trash.
Screen brightness is diminished
■ Video display devices experience degradation of brightness over the life of
the device. Normal brightness degradation is not covered by your warranty.
Telephone support
If this troubleshooting information does not resolve your problem or if you
have other questions relating to your LCD TV, call our Service Center at
888-737-MyGW (6949).
For more information about Gateway, visit www.gateway.com
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09200.book Page 44 Wednesday, August 13, 2003 9:26 PM