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Trouble shooting
If you experience problems with this receiver or its installation, in the first instance please
read carefully the relevant sections of this User Manual and this Troubleshooting section.
Problem Possible cause What to do
Main lead unplugged
Check mains lead Display on front panel not
lit
Main fuse blown Check fuse
Aerial is disconnected
Aerial is damaged/misaligned
Check aerial lead
Check aerial
No signal found
Out of digital signal area Check with dealer
No picture or sound
Program not broadcasting now
Retune to another
channel
Mosaic blocks in picture or
picture freezes
Aerial may not be compatible Check aerial
Scrambled channel
message
Channel is scrambled Select an alternative
channel
Forgotten channel lock
code
Use the override
code”7710” to unlock
Receiver off Plug in and turn on
receiver
Handset not aimed correctly Aim handset at front
panel
Front panel obstructed Check for obstructions
Remote control batteries are
inserted incorrectly
Check batteries
direction
No response to remote
control
Handset batteries exhausted Replace remote
control batteries
After moving the receiver
to another room, find can’t
receive the digital
reception
The aerial feed may come
through a distribution system
which may reduce the digital
signal now received by the
receiver
Try a direct feed from
the antenna
Warning: If this doesn’t work, contact a qualified repair technician, never
attempt to repair the receiver yourself.