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Types of Warranty Service
To enable HP to provide the best possible support and
service during the Limited Warranty Period, you may be
directed by HP to verify configurations, load most recent
firmware, install software patches, run HP diagnostics tests,
or use HP remote support solutions where applicable.
HP strongly encourages you to accept the use of, or to
employ available support technologies provided by HP.
If you choose not to deploy available remote support
capabilities, you may incur additional costs due to
increased support resource requirements. Listed below are
the types of warranty support service that may be applicable
to the HP Hardware Product you have purchased.
In-Home Warranty Service
Your HP Limited Warranty service may include in-home labor
support to repair your hardware. HP provides in-home
service during standard office hours. Standard office hours
are typically 8:00 a.m. to 5:00 p.m., Monday through
Friday, but may vary with local business practices. If your
location is outside the customary service zone (typically
50 km) response times may be longer or there may be
additional charges. To locate the nearest HP authorized
service provider refer to the HP Web site at:
http://www.hp.com/support
HP may, at its sole discretion, determine if in-home warranty
service is required. For example, in many cases, the defect
can be fixed by the use of a customer self repair (CSR)
part that you are required to replace yourself based on
instructions and documentation provided by HP. You are
also required to cooperate with HP in attempting to resolve
the problem over the telephone. This may involve performing
routine diagnostic procedures, removing third-party options,
and/or substituting options. In order to receive in-home
support, you must: (a) have a representative present when
HP provides warranty services at your site; (b) notify HP if
products are being used in an environment which poses
a potential health or safety hazard to HP employees or
subcontractors; (c) subject to its reasonable security
requirements, provide HP with sufficient, free, and safe
access to and use of all facilities, information, and systems
determined necessary by HP to provide timely support;
(d) ensure that all manufacturer’s labels (such as serial
numbers) are in place, accessible, and legible; (e) maintain
an environment consistent with product specifications and
supported configurations.
If you require an HP representative to handle all component
replacements, support uplift contracts are available at
additional cost.
Carry-in Warranty Service
Under the terms of carry-in service, you will be required to
deliver your HP Hardware Product to an authorized service
location for warranty repair. You must prepay any shipping
charges, taxes, or duties associated with transportation of
the product to and from the service location. In addition,
you are responsible for insuring any product shipped or
returned to an authorized service location and assume risk
of loss during shipping.