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Troubleshooting
24 How to Use and Enjoy Your Axcess Remote Portal
Axcess Doesn’t Respond When I Press a Button on the
Remote or Front Panel
Reset Axcess. For more information, see “How Do I Reset Axcess?” on page ii.
My Music Repeats or Plays Out of Order
Select a different music play order. For more information about how to
change the music order, see “Controlling Music Play Order” on page 11.
I Can’t Control Internet Radio
Verify how you connected Entré and Axcess to the Internet. Axcess must be
connected via an HPNA/Ethernet bridge in order for you to listen to Internet
Radio on Axcess. For more information, see “How Do I Connect Axcess to
Entré and the Internet?” on page 2 of How to Connect and Set Up Your Axcess
Remote Portal.
Axcess Doesn’t Work
If you have just powered up Axcess and the following screen appears:
Do not press any buttons or interrupt power to Axcess until the configuration
process finishes.
If you did press any buttons or interrupt power, Axcess is
u
nusable because it has no valid Read-Only Memory (ROM)
.
Return your unit to an authorized service outlet for repair.
How Do I Solve a Problem with the Remote?
The Remote Is Not Responding
• Replace the batteries with fresh ones and be sure they're loaded cor-
rectly. For more information, see “How Do I Set Up My Remote?” on
page 4 of How to Connect and Set Up My Axcess Remote Portal.
How Do I Solve a Problem with Entré?
• For Entré troubleshooting information, see “Chapter 5: Troubleshooting”
in How to Use and Enjoy Your Entré.