Filter
Top Products
10
Appendix
Troubleshooting
If you are experiencing problems with the drive, verify the following items.
Since the problem may be caused by a device other than the drive, check other
things such as system settings or other software being used, etc.
If you cannot resolve the problem after verifying these items, contact your dealer
or our customer service department.
Problem
Cannot play a DVD or CD in
the drive or certain types of
discs cannot be read in the
drive.
Disc tray cannot be opened
Drive is not detected by the
system.
Drive will not play media or
certain types of CD or DVD
media
1.The disc is not inserted
correctly.
2.The disc is dirty.
3.The pick-up lens is dirty.
4.The disc is scratched or
warped.
5.The disc uses a region
code that cannot be played
on the drive.
1. AC Plug is not connected
to AC outlet.
2. Power Switch is not turned
on.
1.The USB 2.0 converter
cable is not properly
connected.
2. Power Switch is not turned
on.
1.The disc doesn’t match
your system. Is the media
disc the correct format for
the type of system that you
are using.
2.Virus possibility.
1. Reinsert the disc correctly.
2. Clean the disc surface.
3. Clean the pick-up lens.
4. Change the disc.
5. Refer to your system
manual for help.
1. Connect the AC plug
tightly.
2.Turn the Power Switch on
and try again.
1.Make sure USB 2.0 converter
cable is connected properly
and re-install the device driver.
2.Turn the Power Switch on
and try again.
1. Check the disc format.
(on a PC an ISO 9660 IBM
compatible PC format as
opposed to Apple/Mac
HFS disc or UNIX disc
formats will not function)
2. Has the Windows DVD-ROM
software driver program
been corrupted by a virus?
Run a Virus Scan program
and repair if possible.
Possible Cause Possible Solution