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TROUBLESHOOTING
GENERAL TROUBLESHOOTING
Installation
Symptom Possible Cause(s) Possible Solution(s)
Cannot direct enter
channel number.
(TV in Pass-through Mode) Installer
Menu item 028 CH. OVERIDE is set
to 0, i.e., disabled (recommended
setting).
If Installer Menu item 028 CH. OVERIDE is
set to 0, only channels that are active in the
TV’s channel lineup can be selected. Set CH.
OVERIDE to 1 to allow access for direct keypad
entry to all channels.
(TV in FTG Mode) The channel entered
is not part of the FTG Channel Map.
Channel access is restricted to channels
included in the FTG Channel Map. If necessary,
make changes to the FTG Channel Map using
the FTG File Manager or the FTG Configuration
Application, as appropriate.
Display Panel Picture
Symptom Possible Cause(s) Possible Solution(s)
No picture.
Display panel is turned off.
Turn TV ON.
Power failure?
Antenna/cable not connected.
Connect antenna/cable signal to TV.
Connections incorrect.
Check connections on TV.
MPI not connected
If applicable, connect MPI cable to MPI device.
Encrypted program.
Try another channel.
Wrong tuning band.
Adjust Installer Menu settings.
Erratic Operation
Symptom Possible Cause(s) Possible Solution(s)
Installer Menu setup.
Wrong Installer Menu settings.
Adjust Installer Menu settings as required.
Installer Remote
Symptom Possible Cause(s) Possible Solution(s)
Remote doesn’t work.
Remote not in TV Mode.
Use MODE key to select “TV”; puts remote into
TV Mode.
Not aimed at IR remote sensor.
Point remote at TV’s IR receiver on TV.
Remote too far from IR sensor.
Move remote closer to TV’s IR receiver or darken
room.
MPI not connected.
If applicable, connect MPI cable to MPI device.
IR path to TV’s receiver obstructed.
Remove obstructions.
Weak batteries.
Replace batteries.
Wrong battery polarity.
Check that “+” and “-” match in battery
compartment.
Too much light in room.
Dim room light.
Wrong Installer Remote.
Requires compatible Installer Remote. Contact
your LG dealer.
Picture Reception
Symptom Possible Cause(s) Possible Solution(s)
Normal picture,
poor or no sound.
Wrong Installer Menu settings.
Press MUTE or use Volume Up key to increase
sound level.
Broadcast problem.
Try a different channel.