Filter
Top Products
ENGLISH
Troubleshooting Network Problems
1
Press the (Home) button to access the
Smarthome menu. Select (Settings) and press
Wheel (OK).
2
Select
(All Settings)
and press Wheel (OK)
.
3
Select the Network Wired Connection
(Ethernet)
or
Wi-Fi Connection
Advanced Wi-
Fi Settings.
Picture
Sound
Channels
Network
General
NETWORK
TV Name
[LG] webOS TV
Wired Connection (Ethernet)
Not Connected
Wi-Fi Connection
Not Connected
Wi-Fi Direct
LG Connect Apps
Accessibility
Safety
WI-FI NETWORK
Network /
iptime_xu.ji
iptime_shinsung.kang
iptime_ungkee.choi
iptime_sungho.jo
iptime_seungjun.lee
Add a Hidden Wireless Network
Connect via WPS PBC
Connect via WPS PIN
Advanced Wi-Fi Settings
Picture
Sound
Channels
Network
General
Accessibility
Safety
Follow the instructions below that match to your
network status.
Check the TV or the AP (Router).
When X appears next to TV:
1
Check the connection status of the TV,
AP (Router) and cable modem.
2
Power off and power on in the following order; (1st)
the cable modem, wait for the cable modem to reset,
(2nd) the AP (Router), wait for the AP (Router) to
reset and (3rd) the TV.
3
If you are using a static IP, enter the IP directly.
4
Contact Internet service provider or AP (Router)
manufacturer.
Check the AP (Router) or consult your Internet
service provider.
When X appears next to Gateway:
1
Unplug the power cord of the AP (Router) or cable
modem, wait 10 seconds. Reapply power.
2
Initialize (Reset) the AP (Router) or cable modem.
3
Contact Internet service provider or AP
(Router) manufacturer.
When X appears next to DNS:
1
Unplug the power cord of the cable modem or the
AP (Router), wait 10 seconds. Reapply power.
2
After the cable modem or AP (Router) has
initialized (Reset), try to reconnect.
3
Check that the MAC address of the TV/AP (Router)
is registered with your Internet service provider.
(The MAC address displayed on the right pane of
the network status window should be registered
with your Internet service provider.)
4
Check the AP (Router) manufacturer’s website
to make sure your router has the latest firmware
version installed.
Depending upon the version of the software, icon position can be changed.