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Troubleshooting Guide
Check the following guide for a possible correction to a problem before
contacting customer service.
SYMPTOMS AND CORRECTION
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No power
• Connect the power plug into the wall outlet securely.
• Check if the child lock is released.
The player does not respond
to the remote control.
• Check if the power plug is connected to an AC outlet.
• Check the batteries in the remote control.
• Aim the remote control directly at the remote sensor. If necessay, remove all the obstacles between the
sensor and the remote.
• You have to be within 7m of the player.
No picture
• Verify the connection from the video output of the player to the TV video input. Then switch TV to
appropriate mode.
• Connect the video cable into the jacks securely. Refer to your television owners manual.
No sound
• Connect the audio cables into the jacks securely.
• Verify the connection from the DVD audio output to the TV or receiver audio input. Then switch to the
appropriate source on the receiver. Refer to your audio amplifier owners manual.
LED no playtime display
• Check if the player is in VCR mode or DVD mode.
• Check if the player is in counter status. Press the COUNTER/CLOCK button to switch.
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Timer recording failure
• make sure the timer recording is set correctly.
• Make sure power is off.
• Make sure the DVD/VCR clock is set correctly.
Cannot go into Record mode. • Make sure the tape has a safety tab. If needed, cover the hole with cellophane tape.
Playback picture is partially
noisy
• Adjust tracking control for a better picture by pressing the TRACKING+/- button.
Cannot view a tape but the
audio is OK.
• Head cleaning may be necessary.
No or poor playback picture
• Select channel 3 or 4 on your TV.
• Fine tune your TV.
TV programs cannot be seen
normally.
• Check the ANT.IN and RF OUT connections.
• Press the VCR button on the remote control.
Video or color fades in and
out when making a copy of a
video tape.
• You cannot copy a copyrighted video tape. You are experiencing copy guard protection.
Cannot remove the tape • Check if the player is in the VCR mode. If not, press the VCR button to switch the mode.
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Black & White picture • Damaged S-Video connector (bent pin)
The playback picture has
occasional distortion
• A small amount of picture distortion may appear because of a poor quality video/sound transfer to disc.
This is especially true of some discs manufactured between 1997-1998.
• Scratched disc
Brightness is unstable or
noises are produced on
playback pictures
• Connect the player directly through the TV and not through any other source. What you’re viewing is the
effect of the copy protection circuitry required on all combo players.
The Combo Player does not
start playback
• Place the disc with the graphics side up.
• Place the disc on the disc tray correctly inside the guide.
• Make sure the disc is free from scratches & fingerprints.
• Press the SETUP button to turn off the menu screen.
• Cancel the parental lock function or change the parental lock level. (The Pre-set password is 3308.)
• Turn the power off then disconnect the power plug and reinsert it back into the wall. Retry again.
• Use region 1 discs only.
MP3 won’t read disc or it
skips
• Reburn disc as the software edition used may not be compatible with the player. Check web site for
instruction.