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Before Call Service
Please make these simple checks before calling service. These tips may save you time and money since
charges for receiver installation and adjustments of customer controls are not covered under your warranty.
Symptoms Items to Check and Actions to follow
“Ghost ” or double image *This may be caused by obstruction to the antenna due to high rise
buildings or hills. Using a highly directional antenna may inprove the
picture.
No power *Check that the TV’s AC power cord is plugged into the mains socket.
*Unplug the TV, wait for 60 seconds. Then re-insert plug into the mains
socket and turn on the TV again.
No picture *Check antenna connections at the rear of the TV to see if it is properly
connected to the TV.
*possible broadcast station trouble. Try another channel.
*Adjust the contrast and brightness settings.
*Check the Closed Captions control. Some TEXT modes could block the
screen.
Good picture but no sound *Check the cable connection
*Increase the VOLUME.
*Check that the TV is not muted; press the button on the remote control.
Good sound but poor color *Adjust the contrast, color and brightness settings.
Poor picture *Sometimes, poor picture quality occurs when having activated an
S-VHS camera or camcorder connected and having connected
another peripheral at the same time. In this case, please connect
power cords of other peripherals to a different power outlet.
Snowy picture and noise *Check the antenna connection
Horizontal dotted line *This may be caused by electrical interference (e.g. hairdryer, nearby
neon lights, etc.)
*Turn off the equipment.
Television not responding
to remote control
*Check whether the batteries are working. Replace if necessary
*Clean the remote control sensor lens on the TV.
*Use the buttons at the front of your TV.
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