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Before Calling Service
Please make these simple checks before calling service. These tips may save
you time and money since charges for receiver installation and adjustments of
customer controls are not covered under your warranty.
Symptoms Items to Check and Actions to follow
Ghosting or double
image
*This may be caused by obstruction to the
antenna due to high rise buildings or hills.
Using a highly directional antenna may inprove
the picture.
No power *Check that the TV’s AC power cord is plugged
into the mains socket.
*Unplug the TV, wait for 60 seconds. Then re-
insert plug into the mains socket and turn on
the TV again.
No picture *Check antenna connections at the rear of the
TV to see if it is properly connected to the TV.
*Possible broadcast station trouble. Try another
channel.
*Adjust the contrast and brightness settings.
*Check the Closed Captions control. Some Text
modes could block the screen.
Good picture but no
sound
*Increase the Volume.
*Check that the TV is not muted; toggle the
mute button on the remote control.
Good sound but poor
colour
*Adjust the contrast, colour and brightness
settings.
Poor picture *Sometimes, poor picture quality occurs when
multiple peripherals are connected
simultaneously. In this case switch off one of
the other peripherals
Snowy picture and noise *Check the antenna connection
Horizontal dotted line *This may be caused by electrical interference
(e.g. hairdryer, nearby neon lights, etc.)
*Turn off the interfering equipment.
Television not
responding to remote
control
*Check whether the batteries are working, and
the polarity is correct. Replace if necessary
*Clean the remote control sensor lens on the
TV.
*Try using the buttons on the front of your TV.
*Select the TV mode to be sure your remote
control is in the TV mode.
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