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7 TROUBLESHOOTING
Before calling your service provider, review this troubleshooting guide.
This information is to help you quickly solve a problem. If your problem
still exists, contact your service provider.
Problem Possible Solution
The DCX set-
top will not
power on
The DCX set-top may have received a software
update and may not power on while the new
software is being installed. Try again in a few
minutes.
• Verify that the AC power cord of the
external power supply is connected to
the DCX set-top and an AC outlet.
Unplug the DCX set-top from the AC
outlet, plug it back in, and then press
the POWER button.
• If the DCX set-top is connected to a
switched outlet on another unit, verify
that that unit is powered on. Unplug the
power cord from the DCX set-top’s AC
outlet, plug it back it in, and then press
the POWER button. It is recommended
to use an unswitched outlet, if possible.
• Press the POWER button on the DCX
set-top remote control. The batteries in
the remote control may be depleted.
The remote
control does
not work
Verify that the remote control is in “Cable” mode.
Verify that there are no obstructions between the
remote control and the DCX set-top. Aim the
remote control directly at the DCX set-top front
panel, not the TV or VCR.
The angle between the remote control and the
DCX set-top may be too large. Stand in front of
the DCX set-top and not too far to either side.
• Press and release operation keys one at
a time, firmly and deliberately.
• Check the batteries in the remote
control. Install new batteries if needed.