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Syntax LCD TVs are evaluated at a distance of approximately 50 centimeters
(approximately 20 inches) between the LCD panel and the eyes of the user at a
90 degrees viewing angle. All LCD panels have been tested to ensure they
comply with our factory standards. Our evaluation is based on the number of
defective pixels and the distance between any two defective pixels. Bright dots
are dots that appear bright and unchanged in size when a LCD TV screen
displays under a black pattern; dark dots are dots that appear dark and
unchanged in size when a LCD TV screen is displayed under pure red, green,
or blue patterns ("defective pixels"). Adjacent dots are dots located directly
next to each other.
Customers are required to check their LCD panel immediately after purchase.
To identify defective pixels, the LCD panel should be examined under normal
operating conditions as mentioned above, preferably in its native display
resolution, and with a 90 degrees viewing angle.
A LCD TV will be considered dead on arrival (D.O.A.) with regards to defective
pixels on the LCD panel when any one of the following criteria is met:
A total of 7 defective pixels including both bright dots and dark dots are
present (the typical 30" LCD Television screen has 16.7 million pixels), or
2 or more pairs of adjacent bright dots are present, or
3 adjacent bright dots are present, or
3 adjacent dark dots are present.
In view of customers' concerns about dead pixels, Syntax would like to address
that defective pixels are not ultimately avoidable with the current LCD industry
standard panel manufacturing processes. We always strive to improve our
technology and minimize the chance of occurrence of defective pixels by
applying strict screening processes in our factory production processes.
However, Syntax cannot guarantee that a return unit to our customers will be
100% free of defective pixels.
For questions, please call our toll free service number in the USA at 888-SYNTAX-8.
Syntax's D.O.A. Policy for LCD TVs for
Defective Pixels on LCD Panels
"At SyntaxGroups, a satisfied customer is our
most important focus."
Pixels Policy
(Applicable to the LCD TV sold within USA & Canada only)
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