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Troubleshooting—Continued
The DV-SP402E contains a microcomputer for signal processing and control functions. In very rare situations, severe
interference, noise from an external source, or static electricity may cause it to lockup. In the unlikely even that this
should happen, unplug the power cord from the wall outlet, wait at least five seconds, and then plug it back in again.
DVD Player
Can’t play MP3/WMA/
JPEG discs?
The disc is not ISO 9660 Level 1 or 2 for-
mat.
Correct format should be used when recording is
ISO 9660 and closed session (page 8).
The disc has not been finalized. Finalize the disc (page 8).
Can’t select MP3 files?
MP3 files without a “.mp3” or “.MP3”
filename extension are not recognized.
Use the correct filename extension (page 8).
Can’t play WMA files?
WMA files without a “.wma” or “.WMA”
filename extension are not recognized.
Use the correct filename extension (page 8).
The WMA file’s copyright option is on. Don’t use the copyright option (page 9).
Can’t view JPEG files?
JPEG files without a “.jpg” or “.JPG” file-
name extension are not recognized.
Use the correct filename extension (page 8).
Only Baseline JPEG files are supported.
Progressive JPEG files are not.
Use Baseline JPEG files (page 9).
Remote Controller
Buttons on the
DV-SP402E work OK but
those on the remote
controller don’t?
There are no batteries in the remote
controller.
Install new batteries (page 10).
The batteries are flat. Replace with new batteries (page 10).
The batteries are installed incorrectly.
Check the batteries and correct as necessary
(page 10).
You’re not pointing the remote controller
at the DV-SP402E’s remote sensor.
Point the remote controller at the DV-SP402E’s
remote sensor (page 10).
You’re too far away from the DV-SP402E.
Use the remote controller closer to the
DV-SP402E (page 10). The remote controller has
a range of approximately 5 meters.
A strong light source is interfering with
the DV-SP402E’s remote sensor.
Make sure that the DV-SP402E is not subjected to
direct sunshine or inverter-type fluorescent lights.
Relocate if necessary.
If the DV-SP402E is installed in a cabinet
with colored glass doors, the remote con-
troller may not work reliably when the
doors are closed.
Open the doors, or use a cabinet without colored
glass.