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T
ROUBLESHOOTING
C
HART
Troubleshooting Chart
Before calling for service, determine the symptoms and follow suggested solutions.
A
UDIO
V
IDEO
Solutions
Noisy Audio
Snowy Video
Adjust Antenna Location and Connection
Noisy Audio
Multiple Image
Adjust Antenna Location and Connection
Check Antenna Lead-in Wire
Noisy Audio
Interference
Move television from Electrical Appliances, Lights,
Vehicles and Medical Equipment
No Audio
Normal Video
Increase Volume
Check Mute
Check television SPEAKERS on/off
Change Channel
Noisy Audio
No Video with
Snow
Set TV or Cable Mode Properly
Check Antenna Cables
No Audio
No Video
Check Power Cord is Plugged into Active Outlet
Adjust Brightness and Audio Controls
Change Channel
Check Cable Connections
Program the Remote Control Again
Check Second Video Source Operation
Normal Audio
No Color
Adjust Color Settings
Change Channel
Wrong Audio
Normal Video
Check Audio Is Set To Stereo or Mono, Not SAP
Normal Audio
Black Box on
Screen
Change CC (Closed Captioning) from Text Mode
Normal Audio Normal Video
Replace Remote Control Batteries
Intermittent Remote Control Operation
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