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TROUBLESHOOTING CHART
ENGLISH
Troubleshooting Chart
Before calling for service, determine the symptoms and follow suggested solutions.
AUDIOVIDEOSolutions
Noisy Audio
Snowy Video
Adjust Antenna Location and Connection
Check Cable Connection
Noisy Audio
Multiple Image
Adjust Antenna Location and Connection
Check Antenna Lead-in Wire
Check Cable Connection
Noisy Audio
Interference
Move television from Electrical Appliances, Lights,
Vehicles and Medical Equipment
No Audio
Normal Video
Increase Volume
Check Mute
Check television SPEAKERS on/off
Change Channel
Noisy Audio
No Video with Snow
Set TV or Cable Mode Properly
Check Antenna Cables
No Audio
No Video
Check Power Cord is Plugged into Active Outlet
Adjust Brightness and Audio Controls
Change Channel
Check Cable Connections
Program the Remote Control Again
Check Second Video Source Operation
Normal Audio
No Color
Adjust Color Settings
Change Channel
Wrong Audio
Normal Video
Check Audio Is Set To Stereo or Mono, Not SAP
Normal Audio
Distorted Video
Check the format of Component Video input. Change to 480i.
Normal Audio
Normal Video
Replace Remote Control Batteries
Intermittent Remote Control Operation
For 32” and 36” models only
No effect of TV front control panel keys
Control panel may be locked. Press ACTION and VOL buttons on the TV front
simultaneously, then quickly press ACTION and CH buttons simultaneously.
For 32” and 36” models only
Picture Menu is locked.
Press ACTION and CH buttons on the TV front panel simultaneously to
unlock.
For all models under 32’’ only
No effect of TV front control panel keys
Control panel may be locked. Press ACTION and TV/VIDEO buttons on the TV
front simultaneously, then quickly press ACTION and VOL buttons
simultaneously.
For all models under 32’’ only
Picture Menu is locked.
Press ACTION and TV/VIDEO buttons on the TV front simultaneously, then
quickly press ACTION and VOL buttons simultaneously.
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