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For assistance, please call : 1-888-VIEW PTV(843-9788)
Before you call for service, determine the symptoms and make a few simple checks as
shown below.
Symptoms Checks Page
Power does not turn ON • Is the power plug plugged in? 22-23
Lamp does not light up.
• If the Lamp will not light after turning on the power 2 or 3 times, the
Lamp may be damaged. Please consult your nearest dealer.
-
The power turns
OFF
The POWER indicator
fl ashes orange twice
every 5 seconds.
• The lamp cover is ajar. Firmly replace the cover. -
The TEMP indicator
fl ashes 2 or 4 times
every 5 seconds.
• Check whether or not the vents are clogged. -
• Is the set being used in a location that is hot? -
The TEMP indicator
fl ashes 5 times every 5
seconds.
• Please consult your nearest dealer. -
Power turns off while
another indicator is
fl ashing.
• Please consult your nearest dealer. -
Remote control does not function
• Are the batteries dead or inserted incorrectly? 7
• Is the remote control sensor in direct light of fl uorescent lamps or
other strong sources of light?
-
• Did you correctly set the remote control code? 69
Image shakes • Is the antenna or antenna cable old, broken or shorted? -
Image is not clear
• Is the antenna cable connected properly? 12-14
• Sudden changes in ambient temperature may cause condensation
in the internal optics. Condensation should disappear after Power
has been ON for a while.
-
Color patches or no color
• When using a VCR and selecting channels on the TV, is the
TV/VIDEO mode for the VCR set to TV?
-
Image appears doubled or tripled.
• Is the antenna facing the right direction? -
• Is the antenna receiving any signals refl ected off of mountains or
buildings.
-
Images disappear at the top and bottom of
the screen
• When using 16:9 image software, there is no picture at the top and
bottom of the screen (cinema vision size software, etc.).
-
During ZOOM modes, the image is cut off at
the top and bottom.
• Has the screen position been changed? If so, adjust screen
positioning.
32-33,
42-43
Some parts of the screen are always lit while
others do not light up.
Some parts of the screen do not light up.
• This is a characteristic of the LCD panel and not a malfunction. -
Fan is operating even though TV Power is
OFF.
• This is because the cooling fan is operating. The fan will stop after
about 1 minute.
23
An OSD instructing to replace the lamp is
displayed. (The LAMP indicator is lit red.)
• Replace lamp with a new one. 68
Relighting the lamp when it is hot makes a
sound.
• This is a characteristic of the lamp and not a malfunction. -
Leaving stationary images, such as still video
images, web pages, or fi ller bars (used for
NORMAL aspect mode), on-screen for an
extended period of time can leave ghost
images on the screen.
• This is a characteristic of the LCD panel and not a malfunction. Try
displaying constantly moving pictures which fi ll the entire screen, or
turn the power OFF for a while to return the screen to normal.
-
An OSD advising “AIR FILTER CLEANING...”
is displayed.
• Please consult your nearest dealer. -
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