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Support Information
Limited Warranty (for U.S.A. and Puerto Rico only)
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PANASONIC CONSUMER ELECTRONICS COMPANY,
DIVISION OF:
PANASONIC CORPORATION OF NORTH AMERICA
One Panasonic Way
Secaucus, New Jersey 07094
Panasonic LCD Televisions
Limited Warranty
Limited Warranty Coverage
If your product does not work properly because of a defect in materials or workmanship, Panasonic Consumer Electronics
Company (referred to as “the warrantor”) will, for the length of the period indicated on the chart below, which starts with
the date of original purchase (“warranty period”), at its option either (a) repair your product with new or refurbished parts,
(b) replace it with a new or a refurbished equivalent value product, or (c) refund your purchase price. The decision to
repair, replace or refund will be made by the warrantor.
LCD TV CATEGORIES PARTS LABOR SERVICE
Up to 42” (diagonal)
1 (ONE) YEAR 1 (ONE) YEAR
Carry-In
46” (diagonal) and larger On-Site
During the “Labor” warranty period there will be no charge for labor. During the “Parts” warranty period, there will
be no charge for parts.
You must carry-in your product or arrange for on-site service during the Limited warranty period. If non-rechargeable
batteries are included, they are not warranted. This warranty only applies to products purchased and serviced in the
United States or Puerto Rico. This warranty is extended only to the original purchaser of a new product which was not
sold “as is”. A purchase receipt or other proof of the original purchase date is required for warranty service.
On-Site or Carry-in Service
For On-Site or Carry-In Service in the United States and Puerto Rico call 1-877-95-VIERA (1-877-958-4372)
On-site service where applicable requires clear, complete and easy access to the product by the authorized servicer and
does not include removal or re-installation of an installed product. It is possible that certain on-site repairs will not be
completed on-site, but will require that the product or parts of the product, at the servicer’s discretion be removed for shop
diagnosis and/or repair and then returned.
Limited Warranty Limits And Exclusions
This warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal
wear and tear or cosmetic damage, nor does it cover markings or retained images on the LCD panel resulting from
viewing fixed images (including, among other things, non-expanded standard 4:3 pictures on wide screen TV’s, or
onscreen data in a stationary and fixed location). The warranty ALSO DOES NOT COVER damages which occurred in
shipment, or failures which are caused by products not supplied by the warrantor, or failures which result from accidents,
misuse, abuse, neglect, bug infestation, mishandling, misapplication, alteration, faulty installation, set-up adjustments,
misadjustment of consumer controls, improper maintenance, power line surge, lightning damage, modification, or
commercial use (such as in a hotel, office, restaurant, or other business), rental use of the product, service by anyone
other than a Factory Service Center or other Authorized Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED WARRANTY COVERAGE”.
THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE
USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. (As examples, this excludes
damages for lost time, cost of having someone remove or re-install an installed unit if applicable, or travel to and from the
servicer. The items listed are not exclusive, but are for illustration only.) ALL EXPRESS AND IMPLIED WARRANTIES,
INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED
WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how
long an implied warranty lasts, so the exclusions may not apply to you.
This warranty gives you specific legal rights and you may also have others rights which vary from state to state.
If a problem with this product develops during or after the warranty period, you may contact your dealer or
Service Center. If the problem is not handled to your satisfaction, then write to the warrantor’s Consumer Affairs
Department at the addresses listed for the warrantor.
PARTS AND SERVICE (INCLUDING COST OF AN ON-SITE SERVICE CALL, WHERE APPLICABLE) WHICH
ARE NOT COVERED BY THIS LIMITED WARRANTY ARE YOUR RESPONSIBILITY.
Limited Warranty (for U.S.A. and Puerto Rico only)