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GENERAL INFORMATION / BEFORE CALLING SERVICE
Safety
Disconnect mains plug when :
– the red light below the TV screen is flashing continuously.
– a bright white line is displayed across the screen.
– cleaning the TV screen. Never use abrasive cleaning agents. Use a slight damp
chamois leather or soft cloth.
– there is a lightning storm.
– the set is left unattended for a prolonged period of time.
Useful Tips
• Do not place your TV set under direct sunlight or heat.
• Avoid placing your set (e.g. near the window) where it is likely to be exposed to rain
or water.
• Do not leave your set on standby mode for a prolonged period of time. Switch off set
to allow it to be demagnetise. A demagnetised set supports good picture quality.
• Do not shift or move the set around when it is switched on. Uneveness in colour in
some parts of the screen may occur.
• Never attempt to repair a defective TV yourself. Always consult a skilled service personnel.
Before calling Service
Make these simple checks before calling for service. Some of these symptoms can easily
be rectified if you know what to do.
Symptom What you should do
Colour patch • Switch off the TV by the mains power button. Wait for 20
(uneveness) minutes before switching on again.
• Check the TV is not placed too near speakers or magnetic
objects.
No power • Check the TV’s AC power cord is plugged into the mains
socket. If there is still no power, disconnect plug. Wait for
60 seconds and re-insert plug. Switch on the TV again.
No picture • Check the antenna connection at the rear of the TV.
• Possible TV station problem. Try another channel.
Good picture • Try increasing the volume.
but no sound • Check that the sound is not muted. If it is muted, press the
(mute) button on the remote control to restore sound.
Good sound but poor • Try increasing the contrast and brightness setting.
colour or no picture
Snowish picture and • Check antenna connection at the rear of the TV.
noise
Horizontal dotted lines • Possible electrical interference e.g. hairdryer, vacuum
cleaner, etc. Switch off appliances.
Double images or • Possible poor positioning of antenna. Using a highly
“Ghost” images directional antenna may improve reception.
TV not responding to • Check life span of batteries of remote control handset.
remote control handset • Aim remote control handset directly at remote control
sensor lens on the TV.
Message “ACCESS CODE”•Key in your personal access code to unlock channel. If you
shown on TV. Cannot have forgotten your code, key in the universal code 0711
access to locked channel. twice. For more details, refer to section on “How to unlock
channels”.
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