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Below is a list of frequently occurred symptoms. Before you call for service, make these simple
checks. Some of these symptoms can easily be rectied if you know what to do.
BEFORE CALLING CUSTOMER SERVICE
Symptoms What you should do
Colour patch (uneve-
ness)
- Switch off the TV from the mains power button. Wait for 20
minutes before switching on again.
- Check the TV is not placed too near speakers or magnetic
objects.
No power - Check the TV’s AC power cord is plugged into the mains
socket. If there is still no power, remove the plug.Wait for 60
seconds and re-insert plug. Switch on the TV again.
No picture - Check the antenna connection at the rear of the TV.
- Possible TV station problem.Try another channel.
Good picture
but no sound
- Try increasing the volume.
- Check that the sound is not turned off. If it is turned off, press
the Mute button on the remote control to restore sound.
Good sound but poor
colour or no picture
- Try increasing the contrast and brightness setting.
Snowy picture and noise - Check antenna connection at the rear of the TV.
Horizontal dotted lines - Possible electrical interference e.g. hairdryer, vacuum
cleaner, etc. Switch off appliances.
Double images or
“Ghost” images
- Possible poor positioning of antenna. Use of a highly
directional antenna may improve reception.
TV not responding to
remote remote control
- Check life span of batteries of remote control handset.
- Aim remote control directly at remote sensor lens on the
front panel of the TV.
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