Filter
Top Products
18 EN
Make sure that the disc contains high-
Sound
No audio output from the TV.
Make sure that the TV is switched to the
correct source input for this player.
No audio output from the loudspeakers of
the external audio device (home theater or
Switch the external audio device to the
correct audio source input.
No sound on HDMI connection.
You may not hear any sound from the
HDMI output if the connected device
is non-HDCP compliant or only DVI-
compatible.
No secondary audio output for Picture-in-
Picture feature.
When [Bitstream] under the [HDMI
Audio] or [Digital Audio] menu is selected,
interactive sound like secondary sound for
Picture-in-Picture feature is muted. De-
select [Bitstream].
Play
Cannot play a disc.
Clean the disc.
Make sure that the disc is correctly loaded.
Make sure that this player supports the
Make sure that this player supports the
region code of the DVD or BD.
For DVD±RW or DVD±R, make sure that
complete.
extension is correct.
DivX subtitles do not display correctly.
extension name supported by this player
(.srt, .sub, .txt, .ssa, or .smi).
Cannot read the contents of a connected USB
storage.
Make sure that the format of the USB
storage device is compatible with this
player.
storage device is supported by this player.
For a USB HDD (a portable hard disc
drive), an external power source may be
needed.
'No entry' or 'x' sign is displayed on the TV.
The operation is not possible.
EasyLink feature does not work.
Make sure that this player is connected
to the Philips brand EasyLink TV, and the
Cannot access BD-Live features.
Make sure that this player is connected to
Make sure that the network installation is
Make sure that the Blu-ray disc supports
BD-Live features.
Network
Wireless network is not found or distorted.
Make sure that the network is correctly