Filter
Top Products
TROUBLESHOOTING 17
English
Troubleshooting
If you experience an operating problem with your Digital Set Top Box, please refer to the trouble-shooting table below and
then the notes that follow.
If none of the above suggestions seem to work, try switching your Set Top Box off and then on again. If this does not work,
contact either your supplier or a qualified repair technician. Never attempt to repair your set top box yourself.
Symptom Possible cause Remedy
No picture and no sound No channel list or wrong channel list Do an automatic station scan
Short circuit in aerial lead Turn off receiver, remove short
circuit and then turn on again
Defective or missing cable connection Check all cables
Poorly adjusted aerial Adjust aerial
Loose connectors or cable too long Check connectors and shorten
cable
No Freeview coverage in your area Please call 08708 809980 or text
your post code to 83331 (stand-
ard network charges apply)
No picture or picture is blocky in
appearance
Aerial too small Use a bigger aerial
SCART connector not fully plugged in Check SCART connector
Sound but no picture Aerial poorly adjusted or defective Check aerial
Program is being broadcast with
altered parameters
Do an automatic search (see
Advanced Installation)
SCART connector not fully plugged in Check SCART connector
Cannot receive station that you
could receive before
Program is no longer broadcast None
Interference with „DECT“ phones or
wireless equipment
Move phone/wireless equipment
away from the receiver to a loca-
tion where interference ceases
Program is being broadcast with
altered parameters
Do an automatic search (see
Advanced Installation)
Remote control is not working Obstacle in between remote control
and receiver
Remove obstacle
Transport stream defect Unplug receiver and then plug in
again
Flat battery Replace battery
Certain stations cannot be
received from time to time
These services are not transmitted 24 hours a day and can sometimes be una-
vailable. This is not a fault.
STB cannot be controlled Obstacle in between remote control
and receiver
Remove obstacle
Poor image quality or no colours Wrong TV SCART out signal Try changing from RGB to CVBS
or vice versa (see Configuration)
Inappropriate video type selected Set video output according to TV
set video requirements (see Con-
figuration)
You have forgotten or lost your
PIN code
Reset from the Parental Control
Screen. To access the Parental
Control Screen, use the following
4-digit code: 8111. Keep this code
secret to prevent others from
using it.
Refer to section “Parental Set-
tings” on page 14 for more
detailed information.
DTR 200.book Seite 17 Donnerstag, 29. Juni 2006 1:02 13