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Troubleshooting
Problem Solution
Visit us at www.philips.com/support for service support
Disc can’t be played – The DVD+R/CD-R must be finalised.
– Ensure the disc label is facing up.
– Check if the disc is defective by trying another disc.
– Region code incorrect.
Picture freezes momentarily – Check the disc for fingerprints/scratches and
during playback clean with a soft cloth wiping from centre to edge.
No return to start-up screen when – Reset the unit by switching the player off, then on
disc is removed again.
The player does not respond to – Aim the Remote Control directly at the sensor
the Remote Control on the front of the player.
– Reduce the distance to the player.
– Replace the batteries in the Remote Control.
– Re-insert the batteries with their polarities (+/–
signs) as indicated.
Buttons do not work – To completely reset the player, unplug the AC
cord from the AC outlet for 5-10 seconds.
Player does not respond to some – Operations may not be permitted by the disc.
operating commands during playback. Refer to the instructions of the disc jacket.
DVD Player cannot read – Use a commonly available cleaning CD/DVD to
CDs/DVDs clean the lens before sending the DVD Player for
repair.
Menu items cannot be selected – Press STOP twice before selecting System Menu.
– Depending on the disc availability, some menu items
cannot be selected.
Unable to select Progressive Scan on/off – Check that the output of the video signal is switch to
‘YUV’.
01-43_DVP3028_94_eng_RC2 30/06/06, 5:01 PM39