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Troubleshooting
Symptom What To Check
The player cannot play.
● Make sure the AV IN/OUT switch on the side of the
player unit is in the OUT position for standard play.
● Make sure the disc cover is closed.
● Make sure a disc is loaded.
● Make sure the disc isn’t loaded upside down.
● Disc should be clean, not dirty or warped.
● Player’s region code should be the same as region code
of DVD disc.
● Has water condensation has occurred? If it has, remove
the disc and keep the player powered up for at least
two hours.
There is no sound.
● Make sure system connection is correct.
● Make sure the speakers are turned on.
● Make sure the sound setup of DVD disc is correct.
● If the disc is dirty or warped? Clean or replace disc.
There is no picture.
● Make TV is turned on and in correct video mode.
● Make sure your system connection is correct.
Poor AV performance. ● If the disc is dirty or warped? Clean or replace disc.
Cannot continue to play and play
a section repeatedly.
● Make sure the player is not in A-B repeat status.
● Press A-B button to cancel it A-B repeat status.
● If the disc is dirty or warped? Clean or replace disc.
The remote control does not work.
● Make sure there aren’t any obstructions between the
remote control and the player.
● Make sure you are pointing the remote control at the
player.
● Make sure batteries are inserted correctly (check polarity).
Replace weak batteries.
Other possibilities:
Static or other external interfere may cause the player to function abnormally. In this circumstance
unplug the power-supply cord from the outlet and plug it in again to reset the player so that
normal operation can resume. If you are still having problems, then please disconnect the power
and consult your service center or a qualified technician.
WARNING: Do not touch any metal objects to the battery connectors, as it will put the
battery in standby mode. To get out of standby mode please connect the battery and
portable DVD player to AC or DC power.