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52 Chapter 5
Troubleshooting
Most problems you encounter with your TV you can correct by consulting the Troubleshooting list that
follows.
TV Problems
TV won’t turn on
• Press the TV button.
• Make sure the TV is plugged in.
• Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else.
• Something might be wrong with your remote control. Press the POWER button on the front of the TV. If the TV
turns on, check the remote control solutions on page 54.
• The front panel buttons may be locked (disabled). Use the remote control to unlock the front panel controls by
selecting the Front Panel Block in the Parental Controls menu and choosing Unblock.
Buttons don’t work
• If you’re using the remote control, press the TV button first to make sure the remote is in TV mode.
• The front panel buttons may be locked (disabled). Use the remote control to unlock the front panel controls by
selecting the Front Panel Block in the Parental Controls menu and choosing Unblock.
• Unplug the TV for two minutes and then plug it back in. Turn the TV on and try again.
TV turns off while playing
• Scheduled Off function may have been activated. Go to page 50 for instructions.
• Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds and then turn the
TV on again. If this happens frequently, the voltage in your house may be abnormally high or low.
TV turns on unexpectedly
• Scheduled On or Watch from the GUIDE Plus+ system may have been activated. Go to page 32 or 50 for
instructions.
Blank screen
• Make sure the component connected to the TV is turned on.
• Try another channel.
• Press RESET, in case the picture controls are set too low.
When I turn on the TV an icon is moving on the screen
• Make sure you have removed the Demo Pin from the G-LINK jack on the back of your TV.
No sound, picture okay
• Maybe sound is muted. Press the volume up button to restore sound.
Can’t select certain channel
• Channel may be blocked or not approved in the Parental Controls menu.
• If using a VCR, make sure the TV/VCR button on the VCR is in the correct mode (press the TV/VCR button on your
VCR).