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7. USING YOUR SET TOP BOX
7-16 GUARANTEE (TERMS AND CONDITIONS)
ATTENTION
In order to apply the guarantee, you should contact your dealer
or Sagem Communication helpdesk at 0905 77 48 081
(0.15 £/min, tariff cost effective form 27/06/2005).
Proof of purchase will be required. Should any malfunctioning arise,
the dealer or Sagem Communication helpdesk will advise you what to do.
If you bought your equipment from Sagem Communication directly, the following shall apply:
1) Sagem Communication undertakes to remedy by repair, free of charge for labour and replacement parts, any
defects in the equipment during a period of twelve (12) months from the date of original delineavit of the
equipment, where those defects are a result of faulty workmanship.
During this twelve-month guarantee period, the defective equipment will be repaired free of charge; the
customer must however return the defective equipment at his/her own expense, to the address given by
Sagem Communication After Sales Department, the phone number of which can be found on the delivery
slip. Unless the customer has concluded with Sagem Communication a maintenance contract for the
equipment which specifically provides for repairs to be carried out at the Customer'splace, the repairs will not
be carried out on the equipment at the Customer's place.
The following sentence applies to purchases of equipment for the customer's trade, business or profession.
Except as otherwise expressly provided in this Document and to the extent permitted by law, Sagem
Communication makes no representations or warranties, express or implied, statuette or otherwise, and to
such extent, all terms and conditions implied by law are hereby excluded.
This guarantee does not affect the Customer's statutory rights.
2) Exclusions from Guarantee
Sagem Communication shall have no liability under the guarantee in respect of:
• damage, defects breakdown or malfunction due to:
- failure to properly follow the installation process and instructions for use, or
- an external cause to the equipment (including but not limited to, lightening, fire, shockor water damage
of any nature), or
- modifications made without the written approval of Sagem Communication, or
- a failure or neglect to maintain the equipment or inappropriate maintenance, or
- unsuitable operating conditions, particularly of temperature and humidity, or
- repair or maintenance of the equipment by persons not authorised by Sagem Communication,
• wear and tear from normal daily use of the equipment and its accessories,
• damage due to insufficient or bad packaging of equipment when returned to Sagem Communication,
• supply of new versions of software,
• work on any equipment or software modified or added without the prior written consent of Sagem
Communication,
• malfunctions not resulting from the Equipment or from software installed in user workstations for the
purpose of use of the equipment,
• communication problems related to an unsuitable environment, including:
- problems related to access and/or connection to the Internet such as interruptions by access networks
or malfunction of the line used by the subscriber or his correspondent,
- transmission faults (for example poor geographical coverage by radio transmitters, interference or poor
line quality),
- the local network fault (wiring, servers, workstations) or the failure of the transmission network,
• the normal servicing (as defined in the user guide supplied with the equipment) as well as malfunctioning
due to servicing not being carried out, servicing costs are in any event always borne by the customer.