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Troubleshooting: Before Contacting Service Personnel
Before contacting Samsung after-sales service, perform the following simple checks.
If you cannot solve the problem using the instructions below, note the model and serial number of your
set and contact your local dealer.
No sound or picture
Normal picture but no sound
No picture or black and white picture
Sound and picture interference
Blurred or snowy picture,
distorted sound
Remote control malfunctions
◆ Check that the mains lead has been connected to a wall socket.
◆ Check that you have pressed the
POWER
button.
◆ Check the picture contrast and brightness settings.
◆ Check the volume.
◆ Check the volume.
◆ Check whether the
MUTE
button has been pressed on the
remote control.
◆ Adjust the colour settings.
◆ Check that the broadcast system selected is correct.
◆ Try to identify the electrical appliance that is affecting the set
and move it further away.
◆ Plug your set into a different mains socket.
◆ Check the direction, location and connections of your aerial.
This interference is often due to the use of an indoor aerial.
◆ Replace the remote control batteries.
◆ Clean the upper edge of the remote control (transmission window).
◆ Check the battery terminals.
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