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Troubleshooting Guide
14
14 Troubleshooting Guide
Other issue
Caption is grayed out and not selectable. If the selected input source is not TV, Caption
cannot be selected from the System menu.
Caption can be enabled from a source device.
Refer to page 158 for details about the
Caption
menu.
The product smells like plastic. The plastic smell is normal and disappears over
time.
The monitor appears tilted. Remove and then attach the stand again to the
product.
Audio or video cuts out intermittently. Check the cable connection and connect it
again if required.
Using a very hard or thick cable may corrupt
audio and video files.
Make sure cables are flexible enough to ensure
durability. When mounting the product onto a
wall, it is recommended to use right-angle
cables.
Small particles are found on the edges of the
product.
The particles are part of the product design.
The product is not defective.
The PIP menu is not available.
The menu is enabled or disabled depending on
the Source mode.
Refer to page 163 for details about the PIP
menu.
When I try to change the PC resolution, a
message Not valid mode appears.
To resolve the issue, change the PC resolution
to a resolution supported on the display.
The message Not valid mode appears if the
input source resolution exceeds the maximum
resolution of the display.
There is no sound from the speakers in HDMI
mode when a DVI-HDMI cable is connected.
DVI cables do not transmit sound data.
Make sure to connect the audio cable to the
correct input jack to enable audio.
HDMI Black Level is not functioning properly
on an HDMI device with YCbCr output.
This function is available only when a source
device, such as a DVD player and STB, is
connected to the product via an HDMI (RGB
signal) cable.