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Common issues
Can’t Connect to Network or
Apps (For Internet supported
models only)
t
Make sure the TV has a network
connection (MENU > Network >
Network Status).
t Contact your Internet service provider.
No Picture/Sound or Distorted
Picture/Sound from an External
Device
t
Make sure your connection to the
device is correct.
t Perform a TV Self Diagnosis to identify
the problem (MENU > Support > Self
Diagnosis > Sound or Picture Test).
t Change the picture size. (Use the
“P.Size” button on your remote.)
Poor Picture Quality
t
Select High Definition (HD) channels
or programs.
Your Settings are Lost after 5
Minutes
t
Change to Home Mode (MENU >
Support > Use Mode > Home Use).
“Weak or No Signal” Displayed in
TV Mode/Cannot Find Channel
t
Press the SOURCE button on your
remote.
t If the TV is not connected to a cable
or satellite box, run Auto Program
to search for channels (MENU >
Broadcasting > Auto Program).
Can’t See All Apps or Apps Not
Working
t
Reset Smart Hub (MENU > Smart
Hub > Smart Hub Reset).
The stand is wobbly or crooked
t
Make sure the indicator arrows on the
stand and stand holder are properly
aligned.
The TV won’t turn on
t
Make sure all cables are fully inserted
and that the remote has batteries
installed.
My remote, gestures, and/or
voice does not work
t
The TV ships with protective stickers
covering some of the sensors. Make
sure all of the stickrs have been
removed.