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EN 36
Problems and troubleshooting
Use the following check list for troubleshooting when you have problems with your TV/DVD. Consult your local
dealer or service outlet if problems persist.
Be sure all connections are properly made when using with other units.
SYMPTOMS POSSIBLE SOLUTIONS PAGE
POWER
TV/DVD does not operate.
Make sure the power cord is plugged in.
Power is off, check fuse or circuit breaker.
Unplug unit, then plug it back in.
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13
TV BROADCAST RECEPTION
Poor sound or no sound.
Station or Cable TV experiencing problems, tune to another station.
Check Volume adjustments or muting.
Check for sources of possible interference.
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15
15, 16
35
Poor picture or no picture.
Station or
Cable TV
experiencing problems, tune to another station.
Check antenna or Cable TV connections, reorient antenna.
Check for sources of possible interference.
Check picture control adjustments.
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15
14
35
17
Poor reception on some
channels.
Station or Cable TV experiencing problems, tune to another station.
Station signal is weak, reorient antenna to receive stronger station.
Check for sources of possible interference.
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15
14
35
Poor color or no color.
Station or
Cable TV
experiencing problems, tune to another station.
Make sure channels are set into memory.
Check picture control adjustments.
Check antenna or Cable TV connections, reorient antenna.
Check for sources of possible interference.
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15
18
17
14
35
Picture wobbles or drifts.
Station or Cable TV experiencing problems, tune to another station.
Make sure channels are set into memory.
Cable TV company is scrambling signal.
Check antenna orientation.
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15
18
–
14
No Cable TV reception.
Check all Cable TV connections.
Set Signal Type option to the “Cable” mode.
Station or Cable TV system problems, try another station.
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14
18
15
Horizontal or diagonal
bars on screen.
Check antenna connections, reorient antenna.
Check for sources of possible interference.
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14
35
No reception above
channel 13.
Make sure Signal Type option is in the appropriate mode.
If using antenna, check UHF antenna connections.
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18
14
TV shuts off.
No broadcast on station tuned.
Sleep Timer is set.
Power interrupted.
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15
16
–
Closed Caption is not
activated.
TV station experiencing problems or program tuned is not closed
captioned. Try another channel.
Check Cable TV connection or VHF/UHF antenna, reposition or
rotate antenna.
Set Closed Caption in the menu.
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15
14
21
Display is not shown in
your language.
Select proper language in the menu options.• 17
Cannot delete E-POP. Set the “E-POP Demo” in the Auto Setup menu to “Off”.• 16
REMOTE CONTROL
The remote control does
not function.
Aim at the remote control at the remote sensor.
Operate within approx. 15 feet or reduce the light in the room.
Clear the path of the beam.
The batteries are weak. Replace the batteries.
Check the batteries are inserted correctly.
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13
The LCD panel is a very high technology product, giving you fine picture details. Occasionally, a few non-
active pixels may appear on the screen as a fixed point of blue, green or red. Please note that this does not
affect the performance of your product.
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